Satisfaction with NHS Scotland at a Record High

28 Aug 2018

People across Scotland continue to rate their experience of hospital care as highly positive.

 

In the latest Inpatient Experience Survey, 20,000 people answered a range of questions covering topics such as hospital environment, staff and operations.

 

Overall results show 86% rate their full experience positively, with more than a third of people giving their care full marks.

 

People were particularly pleased about the staff who cared for them, with positive ratings at 91%; the highest level since 2014.

 

88% of people said that staff listened to them, discussing their condition and treatment in a way they could understand. 

 

Of people in hospital for an operation or procedure, 86% said the risks and benefits were explained beforehand in a way that they could understand, up 4% on 2014.

 

Cabinet Secretary for Health, Jeane Freeman MSP said:

 

“Our NHS does a great job. Patients tell us that our hard working staff provide high levels of hospital care, focused on good communication and a personalised approach.

 

“We’re determined to go further and continue learning from patient feedback so we can keep improving services.”

 

Kenneth Gibson MSP added:

 

“Any organisation is only as good as its staff and the dedication of NHS staff is clear to see, as this independent survey shows.

 

“Working in a demanding environment, staff across the health service will continue to provide the high level of care patients expect backed by increasing resources delivered by the SNP Government.”

 

Click here to view the results of the Scottish Inpatient Experience Survey 2018.

 

ENDS 

 

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