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  • Writer's pictureKenneth Gibson MSP

Free Helplines from Coronavirus to Welfare and Consumer Advice to Domestic Abuse

The SNP Government and local authorities have worked with Local Resilience Partnerships across Scotland to set up and launch helplines to provide essential services to people - particularly those at high risk with an urgent need for support.

The Coronavirus Free Helpline is specifically for those who have neither family nor community support, cannot get online and who are over 70; disabled people, people who require the support of mental health services, are pregnant or receive a flu jab.

This service is in addition to localised support already available for people who have received letters advising them to shield themselves.

Kenneth Gibson MSP said:

“Shielding is a measure to protect people who are clinically at high risk from the coronavirus, by supporting them to self-isolate to minimise all interaction with others.

“Those identified should not leave their homes and minimise all non-essential contact with other members of their household. If you don’t live with someone who can obtain medication or groceries for you, have no support network and are unable to get online, this can be very challenging.

“This is where the helpline comes in. If you fall within the described category and are in need of urgent assistance, please make use of it.”

The helpline will initially operate during core working hours of 09:00 to 17:00 Monday to Friday. There are plans to extend its operation for a longer period each day.

Coronavirus Free Helpline: 0800 111 4000

You will be automatically connected to North Ayrshire Council which will support you to access the service required such as:

• essential food and medication

• links to local social work services for vulnerable children or adults

• emotional support

• contact with local volunteer groups.

Please remember this helpline is dedicated to those who cannot leave their home and who cannot get assistance online.

A list of other helplines can be found below.


0800 028 2816

(8am –10pm everyday)

for general information only

Call NHS 24 on 111 for advice if symptoms worsen or if fever is ongoing after 7 days

Feeling anxious or depressed?

NHS Inform:



Breathing Space:

0800 83 85 87

Scottish Association for Mental Health:

0344 800 0550

Samaritans Scotland Helpline:

116 123

Age Scotland free helpline on

0800 12 44 222

Mon–Fri, 9am–5pm

Family and friends may also call if they are concerned about an older person

Advice for pregnant women

or contact your midwife if concerned.

Easy-read coronavirus guidance

Social welfare and financial help

Citizens Advice Scotland:

0800 028 1456

Struggling with energy bills?

Home Energy Scotland:

0808 808 2282

Consumer Issues

Advice Direct Scotland:

0808 800 9060

Employment rights advice

Helpline: 0300 123 1100

Relay UK: 18001 0300 123 1100

For business support

Helpline: 0300 303 0660

Advice for parents

Parentline Scotland:

0800 028 2233

The Money Talk Team:

0800 085 7145

Information for young people

Information for older people

0800 124 4222

Carers of people with dementia

Helpline: 0808 808 3000

Autism Advice Line

01259 222022

Domestic Abuse Helpline

Helpline: 0800 027 1234

Rape Crisis Scotland Helpline

Helpline: 08088 01 03 02

Volunteering and helping in your community


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01294 833687

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Kenneth Gibson SNP

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