What to Expect if Called by an NHS Contact Tracer

4 Jun 2020

Scotland’s approach to implementing the ‘test, trace, isolate, support’ strategy, Test and Protect, is now live across the country.

 

Test and Protect will help us gradually change the restrictions that help to suppress COVID-19 so society can adapt to a new normal.

 

If you experience any one of the symptoms - a high temperature, a new continuous cough or a loss or change to your sense of smell or taste - you must immediately self-isolate for a minimum of seven days.

 

As soon as you start showing symptoms, please visit www.nhsinform.scot or call 0800 028 2816 to arrange to get tested.

 

What you can expect when called by a contact tracer:

 

  • contact tracers will introduce themselves, state the reason for their call, and will always identify the call recipient by name

 

  • contact tracers will only ask for information about your movements and the people you have been in close physical proximity to

 

  • contact tracers will not ask for personal information like bank accounts, or medical records and will not offer services to you, or try to sell you anything they may send a text message or email to provide links to online guidance and support

 

A privacy statement about the use of information as part of contact tracing can be found on the NHS Scotland site.

 

Kenneth Gibson MSP said:

 

“I understand that people across North Ayrshire may worry about the risks of potential phone scams. However, the NHS already has protection in place to stop potential fraudsters and ensure all information is kept confidential.

 

“Contact tracers will introduce themselves, state the reason for their call and always identify who they are calling by name. They will not ask for information about bank accounts or medical records or try to sell you anything.

 

“Tracers will be supported by software which builds on a tried and trusted platform, allowing teams to identify outbreaks and reduce transmission for high risk groups here in North Ayrshire.

 

“Trace and Protect will help us tackle this pandemic. However, physical distancing, good hand hygiene and abiding by lockdown regulations all continue to be crucial in minimising the spread of infection.”

 

ENDS


 

 


 

 

 

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