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  • Writer's pictureKenneth Gibson MSP

Patient Satisfaction Continues to Rise

Patient satisfaction with Scotland’s health service continues to rise, according to this year’s inpatient experience survey, published today.

The survey found that 90% of patients rated their care and treatment as good or excellent, the highest rating since the survey began in 2010.

Good or excellent care in A&E has increased to 88% over the same time period, while the percentage of people who thought their ward was clean has increased from 95% to 96% since the last survey in 2014.

Overall hospital satisfaction increased from 88% to 89% since the last survey and overall satisfaction with hospital staff remains at 91%.

Health Secretary Shona Robison MSP said:

“These levels of satisfaction show our decision to put patients at the heart of everything we do in our NHS and increase workforce numbers to their current record level are delivering good results.

“We are determined to continue to push up standards. This is why we are providing £90 million of financial support to health and social care partnerships over three years, specifically to reduce delays in patients leaving hospital, plus an additional £250 million for investment in social care this year.

“The funding will help partnerships achieve the National Integration Indicators, one of which is a commitment to increase the number of people discharged within 72 hours of being ready to return home.”

Added Kenneth Gibson:

“This continued high level of patient satisfaction would not have been possible without the hard work of NHS staff, and I’d like to thank them for their continuing dedication.

“It is encouraging to see that satisfaction in Scotland’s hospitals continues to rise against a backdrop of increasing patient numbers. It’s especially pleasing to see even more people rating their overall care as good or excellent in accident and emergency.

“An issue of concern to me is delayed discharge and I am pleased that resources have been put in place to continue the focus on addressing that.”

The Scottish Inpatient Experience Survey 2016 can be viewed in full here.



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